An outbound call center team leader manages a team of agents who make proactive customer, sales, or lead generation calls, ensuring the team hits key performance targets.

Roles & Responsibilities:
Performance Management: Monitor daily outbound calls, lead conversions, talk time, and contact rates to ensure Key Performance Indicators (KPIs) are met.
Coaching & Training: Conduct regular call monitoring, provide constructive feedback, and run training sessions on handling objections and closing sales.
Team Motivation: Lead daily huddles, set individual/team goals, and run incentive programs to keep energy high.
Operational Oversight: Manage attendance, handle escalated customer calls, and adjust agent pacing based on live dialer queues.
Reporting: Maintain Management Information System (MIS)



reports, track CRM data accuracy, and report metrics to the operations manager.

Required Skills & Qualifications
Experience: 2 to 3 years of contact center experience, with prior success as an outbound sales agent or lead.
Leadership: Solid communication, conflict resolution, and motivational skills.
Technical Knowledge: Familiarity with predictive dialers, CRM software, and basic data reporting tools.
Education: Minimum Graduation is qualified.

Pay: ₹200,000.00 - ₹400,000.00 per year

Perks:
Provident Fund

Work Location: In person

📌 Call Centre Team Leader Kolkata
🏢 MyMD Healthcare
📍 Kolkata