Location: Pune, Maharashtra (In office) | Experience: 1–2 Years | Employment Type: Full time | Department: Sales / Counseling
Role Overview: An enthusiastic and persuasive counselor to guide prospective students and parents through ClassPe's online course offerings, understand their learning needs, and convert enquiries into enrollments.
Key Responsibilities:
Connect with inbound and outbound leads via calls, WhatsApp, and email to understand student requirements.
Counsel students and parents on suitable courses, batches, and learning plans offered by ClassPe.
Follow up consistently with prospective leads to drive conversions and close enrollments.
Maintain accurate records of interactions and lead status in the CRM.
Achieve daily/weekly/monthly enrollment and revenue targets.
Address queries and objections professionally, ensuring a positive counseling experience.
Coordinate with the marketing team to give feedback on lead quality and student needs.
Build long-term trust with students to encourage referrals and repeat engagement.
Requirements:
1–2 years of experience in academic counseling, telesales, or ed-tech admissions preferred.
Excellent verbal communication skills in English and Hindi/regional language.
Robust persuasion, negotiation, and relationship-building skills.
Target-driven mindset with the ability to work under performance metrics.
Comfortable with high call volumes and CRM-based lead tracking.
Graduate in any discipline; prior EdTech/BPO experience is a plus.