Job Title: Customer Relationship Executive (CRE) – Billing
Department: Service Department
Key Responsibilities
Receive customers and understand their service requirements.
Prepare Job Cards and update customer/vehicle details.
Coordinate with Service Advisors and Technicians regarding vehicle status.
Prepare accurate service estimates and invoices.
Ensure correct billing of labour, parts, oil and other service items.
Process cash, UPI, card and other customer payments.
Explain invoice details and charges to customers.
Coordinate vehicle delivery after completion of billing and payment.
Handle customer queries and complaints professionally.
Maintain daily billing, delivery and service records.
Follow up with customers for pending payments and service-related issues.
Ensure proper documentation and filing of service records.
Required Skills:
Valuable communication and customer-handling skills.
Basic computer and MS Excel knowledge.
Knowledge of billing software/DMS is preferred.
Basic understanding of two-wheeler service and spare parts.
Accuracy in billing and cash handling.
Ability to coordinate with multiple departments.
Support customer satisfaction and service center targets.