Job Summary

We are looking for a motivated and customer-focused Support Services Executive to handle customer queries, troubleshoot issues, and provide timely resolutions. The ideal candidate should have an experience in the Salesforce platform, along with robust communication, analytical, and problem-solving skills.

Key Responsibilities
Act as a primary point of contact for customer support requests.
Analyze, troubleshoot, and resolve customer-reported issues within defined SLAs.
Communicate regularly with customers and provide timely updates on case progress.
Monitor support cases and ensure proper follow-up until closure.
Meet defined targets for response time, resolution time, quality, and customer satisfaction.
Salesforce and ERP knowledge is mandatory.

Required Skills and Qualifications
1–3 years of experience in Customer Support, Application Support, Technical Support, or a similar role.
Familiarity with CRM systems and support ticketing tools is an added advantage,



with Salesforce CRM experience preferred.
Basic knowledge of SQL, Salesforce, ERP applications, or cloud-based applications is preferred.
Robust communication, analytical, and problem-solving skills.

· Willingness to work in rotational shifts covering IST and EST time zones on alternate weeks, as required.

Preferred Skills
Experience in SaaS, ERP, CRM, or enterprise application support.
Hands-on experience with the Salesforce Platform and Service Cloud
Knowledge of SQL queries and database concepts.
Experience working with support ticketing systems.
Solid customer service and stakeholder management skills.

Kindly request candidates without Salesforce and ERP knowledge to refrain from applying.

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:
Health insurance
Provident Fund

Work Location: In person

📌 Support Services Executive Kancheepuram (Kanchipuram)
🏢 Hibiz Consulting Private
📍 Kanchipuram