Key Responsibilities:
Welcome and assist guests in a professional and courteous manner.
Handle guest check-ins, check-outs, and reservations.
Manage phone calls, emails, and guest inquiries efficiently.
Coordinate with housekeeping and other departments to ensure seamless guest service.
Maintain front office records and guest information accurately.
Ensure a high level of customer satisfaction and hospitality standards.
Requirements:
Excellent communication skills in English.
Previous Front Office experience in the hospitality industry preferred.
Robust customer service and interpersonal skills.
Basic computer proficiency and knowledge of reservation systems.
Professional attitude and presentation.
Ability to work in rotational shifts.