Key Responsibilities
Develop and implement effective customer retention strategies.
Monitor customer engagement, satisfaction, renewals, and churn rates.
Identify customers at risk of leaving and take proactive measures to retain them.
Build and maintain strong relationships with existing customers.
Handle customer concerns, escalations, and service-related issues professionally.
Conduct regular follow-ups with customers to understand their experience and requirements.
Analyze customer feedback and identify areas for improvement.
Collaborate with Sales, Customer Support, Operations, and Product teams to improve customer experience.
Develop retention campaigns, loyalty initiatives, and engagement programs.
Track and report key retention metrics, including churn rate, renewal rate, repeat business, and customer satisfaction.
Maintain accurate customer records and update CRM systems regularly.
Meet monthly and quarterly retention and revenue targets.
Prepare regular reports and provide insights to management.
Required Skills
Excellent communication and interpersonal skills.
Solid customer relationship management skills.
Valuable negotiation and problem-solving abilities.
Strong analytical and decision-making skills.
Ability to handle customer objections and difficult conversations.
Target-oriented and proactive approach.
Valuable knowledge of CRM tools and MS Excel/Google Sheets.
Ability to work independently as well as with cross-functional teams.
Pay: Up to ₹500,000.00 per year
Benefits:
Cell phone reimbursement
Internet reimbursement
Leave encashment
Paid sick time
Provident Fund