A front office executive in a hotel manages guest arrivals, coordinates daily reception operations, and acts as the primary link between guests and hotel departments.
Key Duties and Responsibilities
Guest Check-In and Check-Out: Greet guests, verify identification and bookings, assign rooms, collect payments, and issue room keys.
Reservation Management: Handle room bookings via phone, email, or online systems, and update availability logs.
Guest Assistance and Inquiries: Provide information about hotel amenities, local attractions, and transport options.
Complaint Resolution: Address guest issues promptly or escalate major problems to management.
Inter-Departmental Coordination: Communicate with Housekeeping regarding clean room statuses and with maintenance for repairs.
Billing and Record Keeping: Maintain accurate guest folios, process final bills, and generate shift reports. [