Lead strategic ServiceNow implementations and enhancements, translating stakeholder needs into optimized ITSM workflows. Mentor junior team members while driving adoption of best practices and delivering impactful business solutions.
Experience level
5+ Years
Skills required
8–12 years of overall IT experience, with at least 5–7 years in ServiceNow functional consulting
ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) required
Excellent communication abilities to bridge technical and non-technical audiences
Robust understanding of ITIL processes and experience with business performance analysis
Essential qualifications
Lead end-to-end ServiceNow implementations and enhancements, aligning platform capabilities with business requirements
Gather and analyze stakeholder needs to design workflows and ITSM processes based on ITIL best practices
Configure ServiceNow modules (ITSM, ITOM, HRSD, CSM) and guide integrations with other systems; support data migration
Supervise project delivery and mentor junior consultants (team size of 8–10)
About employer
Cloudseed Technologies is a global IT services company with clients based in the United States, South Africa, Mauritius, and the Middle East.