Customer Support Executive
Location: Surat
Experience: 1–2 years
Employment Type: Full time

Role Overview
We are looking for a customer-focused and responsible Customer Support Executive to manage customer queries, order-related concerns, after-sales support, and grievances while maintaining a professional and premium customer experience.

Key Responsibilities
Handle customer queries across calls, WhatsApp, email, and other support channels.
Assist with order status, delivery, returns, replacements, refunds, servicing, and product-related concerns.
Understand customer issues properly and provide accurate resolutions.
Ensure timely follow-ups and closure of pending cases.
Maintain records of customer conversations, complaints, and resolutions.
Coordinate with Logistics, After Sales, Operations, Sales, and other internal teams where required.
Handle difficult customer conversations with patience and professionalism.
Escalate unresolved or sensitive cases to the appropriate manager.
Follow company policies, SOPs, and communication standards.




Maintain expected response quality, productivity, and customer satisfaction.
Support customer retention and recovery wherever possible.

Skills Required
Solid verbal and written communication.
Good listening and problem-solving ability.
Patience, empathy, and customer-handling skills.
Strong follow-up and ownership.
Basic CRM and computer knowledge.
Ability to coordinate across teams.
Professional attitude and customer-first approach.

Preferred Experience
1–2 years in Customer Support, Customer Service, E-commerce Support, Retail Support, or a similar customer-facing role.

Company: Argos Watches
Department: Customer Support

Pay: ₹25,000.00 - ₹30,000.00 per month

Advantages:
Provident Fund

Education:
Bachelor's (Required)

Experience:
Customer support: 2 years (Required)

Location:
Surat, Gujarat (Surat) (Required)

Work Location: In person

📌 Customer Support Executive Surat (India)
🏢 Argos
📍 India