We are looking for a customer-focused and enthusiastic Customer Care Executive to handle customer queries, complaints, service requests, and provide timely solutions. The candidate will be responsible for maintaining positive customer relationships and ensuring a high level of customer satisfaction.
Handle customer queries through calls, emails, chat, and other communication channels.
Understand customer concerns and provide accurate and timely solutions.
Handle complaints professionally and ensure effective resolution.
Escalate complex issues to the appropriate department or senior team.
Maintain accurate records of customer interactions in CRM or company systems.
Follow up with customers to ensure their issues are resolved satisfactorily.
Provide customers with accurate information about products, services, policies, and processes.
Maintain a qualified, polite, and empathetic approach while communicating with customers.
Coordinate with internal departments to resolve customer issues.
Meet defined customer service and performance targets.
Maintain confidentiality of customer information.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Executive Cce Noida
🏢 Coxfuture
📍 Noida