JOB PURPOSE

To manage the overall restaurant operations efficiently, ensuring excellent customer service, food quality, hygiene, staff performance, sales growth, and compliance with company policies and SOPs.
KEY RESPONSIBILITIES

Restaurant Operations
Manage daily restaurant operations and ensure smooth workflow.
Ensure proper opening, closing, and shift procedures.
Monitor food quality, presentation, portion control, and service standards.
Ensure compliance with company SOPs, food safety, and hygiene standards.

Staff Management
Supervise, guide, and motivate restaurant staff.
Prepare and monitor staff duty rosters and shift schedules.
Monitor attendance, punctuality, grooming, and discipline.
Conduct daily briefings and communicate targets and responsibilities.
Identify training requirements and improve staff performance.

Customer Service
Ensure skilled and friendly customer service.
Handle customer complaints and resolve issues promptly.
Monitor customer feedback and take corrective action.
Maintain high standards of customer satisfaction.

Sales & Cost Control
Monitor daily sales and achieve assigned targets.
Control food costs, wastage,



and operational expenses.
Monitor stock levels and coordinate with the inventory team.
Ensure proper billing, cash handling, and POS procedures.

Hygiene & Safety
Maintain cleanliness and hygiene across the restaurant.
Ensure proper food storage, temperature control, and expiry checks.
Conduct regular inspections of kitchen, dining, and storage areas.
Ensure compliance with health and safety requirements.

Reporting
Prepare and submit daily, weekly, and monthly operational reports.
Monitor sales, wastage, customer complaints, staff performance, and stock issues.
Report operational problems and incidents to management immediately.
KEY PERFORMANCE INDICATORS (KPIs)
Sales achievement and revenue growth
Customer satisfaction
Food quality and service standards
Food cost and wastage control
Staff productivity and attendance
Hygiene and safety compliance
Inventory accuracy
Customer complaint resolution
Overall restaurant profitability

Pay: ₹25,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Restaurant Manager Kollam (India)
🏢 Jeelife International
📍 India