Manage the entire order lifecycle, from confirmation to shipment, ensuring accuracy and timely processing.
Conduct follow-ups on pending and failed payments, and re-engage customers in cart abandonment cases.
Perform customer feedback calls to gauge satisfaction and collect insights for improvement.
Handle NDR (Non-Delivery Report) and RTO (Return to Origin) calls efficiently to minimize delivery issues and losses.
Provide WhatsApp support for inquiries, order status updates, and issue resolution with a qualified and friendly tone.
Address and resolve customer concerns promptly, ensuring a high level of customer satisfaction.
Collaborate with internal departments (operations, logistics, finance, etc.) to ensure seamless communication and service delivery.
Take on additional tasks or responsibilities as assigned in alignment with company needs.

Job Types: Full time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

Work Location: In person

📌 Customer Care Executive Sikandra
🏢 BIGREAMS INTERNATIONAL
📍 Sikandra