We are hiring a hands-on Operations Manager in Chennai to drive revenue through our Tele Sales team while optimizing daily operational workflows.
Key Responsibilities
Lead, coach, and manage a team of Tele Sales executives to meet daily/monthly revenue targets.
Monitor calls, conversion rates, and sales pipelines; conduct regular performance reviews.
Train sales reps on pitch delivery, objection handling, closing, and follow-ups.
Manage day-to-day business operations, streamline workflows, and ensure SLA compliance.
Track team KPIs and generate weekly performance reports for leadership.
Requirements
Experience: 3+ years managing team.
Robust background in team leadership, sales coaching, and process optimization.
Excellent communication, negotiation, and people management skills.
Proficient with CRMs, MS Excel, and tracking sales/operational metrics.
Comfortable working in a rapid-paced, target-driven environment.