Job Summary

The Guest Relationship Executive (GRE) (Female only) is responsible for providing an exceptional customer experience to all walk-in and scheduled visitors at the project site. The GRE acts as the first point of contact, ensuring smooth visitor management, maintaining records, coordinating with the sales team, and assisting in customer engagement activities.

Key Responsibilities

Visitor Management
Welcome and greet all walk-in customers and channel partners professionally.
Maintain the visitor register and CRM records accurately.
Understand the visitor's requirements and assign them to the appropriate Sales Executive.
Ensure all customer details are captured before the site visit.

Customer Experience
Provide information about the project and company.
Ensure the reception area, sample flat, and experience center are presentable.
Offer refreshments to visitors as per company guidelines.
Address basic customer queries politely and professionally.

Sales Coordination
Coordinate with the Sales Team for customer meetings and site visits.
Follow up with sales executives regarding customer status.
Assist in organizing customer events, launches, and promotional activities.

Administrative Responsibilities
Prepare daily, weekly, and monthly reports.




Coordinate with marketing and admin teams for promotional materials.
Ensure availability of brochures, price lists, booking forms, and other sales collateral.

CRM & Documentation
Update customer information on a timely basis.
Maintain records of walk-ins, bookings, and follow-ups.
Coordinate with the CRM team for customer documentation whenever required.

Required Qualifications
Graduate in any discipline.
1–3 years of experience in Real Estate, Hospitality, Front Office, Customer Service, or a similar role.

Skills Required
Excellent verbal and written communication.
Pleasant personality with qualified grooming.
Customer-centric approach.
Positive interpersonal and coordination skills.
Basic knowledge of MS Office
Ability to multitask and work under pressure.

Preferred Experience
Experience in residential or commercial real estate projects.
Experience handling walk-in customers and front desk operations.

Working Hours

As per company policy and project site timings, including weekends and public holidays with a weekly off on a rotational basis.

Pay: ₹35,000.00 - ₹40,000.00 per month

Advantages:
Paid sick time
Provident Fund

Work Location: In person

📌 Guest Relation Executive Mumbai Suburban
🏢 The Mandate House
📍 Mumbai Suburban