A desk-based role responsible for acting as the link between customers and the company.
Key Responsibilities:
Handle customer queries, complaints, orders, and requirements.
Coordinate with Sales, Accounts, Warehouse, Logistics, and other departments.
Ensure customer issues and requirements are resolved on time through proper follow-up.
Keep customers updated regarding orders, deliveries, payments, and replacements.
Make regular calls for overdue payment collection and follow up until payments are received.
Coordinate with Accounts regarding outstanding payments.
Maintain records of customer queries, follow-ups, and payment status.
Escalate significant or unresolved matters to the concerned senior.
In short: Manage customer communication, internal coordination, issue resolution, and overdue payment collection.
Pay: From ₹25,000.00 per month
Work Location: In person
📌 Customer Relationship Manager Delhi
🏢 lanyard electric india
📍 Delhi
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