Role Focus Customer Relationship Management, Assisted Sales & Order Fulfillment
Preferred Industry Fashion / Luxury Retail / E-commerce
Work Style Customer-centric, cooperative and detail-oriented
ABOUT THE ROLE
We are looking for a Customer Relationship Executive (CRE/CRM) who can create meaningful customer
relationships and deliver a seamless, personalized experience across every stage of the customer journey. The
role combines customer service, assisted sales, order management and cross-functional coordination.
KEY RESPONSIBILITIES
Build and maintain strong customer relationships while acting as a trusted point of contact.
Connect with customers for order confirmations, updates and other order-related queries.
Understand customer needs and provide assisted sales support to improve lead conversion.
Handle cancellation, exchange, refund and other post-sales service requests with professionalism.
Manage orders from confirmation through fulfillment and ensure timely closure.
Coordinate closely with internal teams to ensure smooth and accurate order fulfillment.
Proactively collect customer feedback and reviews and identify opportunities to enhance service.
Listen with empathy, understand customer concerns and drive timely, effective resolutions.
Respond promptly and professionally to enquiries received through chat, email and phone.
Deliver a personalized, attentive and premium customer experience at every interaction.
Maintain accurate customer records, follow-ups and service-related information.
IDEAL CANDIDATE PROFILE
Bachelor’s degree in any discipline; a background in Fashion, Retail or related fields is preferred.
Excellent verbal and written communication skills in English.
Strong interpersonal skills with the ability to build lasting customer relationships.
Customer-first mindset with strong listening, ownership and problem-solving abilities.
Ability to work effectively both independently and as part of a team.
Prior experience in e-commerce, fashion retail or luxury retail will be an advantage.
Experience with Customer Relationship Management (CRM) and order management is preferred.
Robust attention to detail, follow-through and ability to manage multiple priorities.
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
Versatile schedule
Paid time off
Provident Fund
Work Location: In person
📌 Crm Online Cx Delhi (India)
🏢 Ogaan Media
📍 India
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