Role & responsibilities
Helpdesk Associate at Grade-4 , 5 & 6 position in Service Desk
Must be a Graduate.
Valuable communication skills with 1+ Years of international calling experience
Ability to work independently
Adhere to organizational policies and procedures
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift.
Excellent Verbal Communication skills.
Good communication (demonstrate robust reading comprehension, writing and verbal skills) in English and Polish.
Job description:
Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Valuable troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc