Handling customer queries, complaints, and feedback via email, chat, and phone in a timely and qualified manner

. • Resolving order-related issues including wrong items, delays, exchanges, and refund requests as per company policy.
Coordinating with the logistics team (Shiprocket/Bluedart) for shipment tracking and delivery issue resolution

. • Updating and maintaining accurate records of customer interactions on the support platform.
Escalating unresolved or complex issues to the appropriate department or manager promptly
Monitoring and responding to customer reviews on the website and other platforms
Ensuring the timely dispatch of orders and effective resolution of Non-Delivery Reports (NDRs).
Coordinating with warehouse teams, courier partners, and customers to facilitate order dispatch, track shipments, resolve delivery issues, arrange re-attempts or address corrections.
Monitoring Return-to-Origin (RTO) cases, maintain accurate dispatch and shipment records.
Preparing operational reports, and ensure timely and successful order deliveries while adhering to company processes and service standards.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Ndr & Customer Support Executive Kolkata (India)
🏢 PRODIGYPRENEURS MEDIA PRIVATE
📍 India