Roles and Responsibilities
Handle customer calls, emails, and chats to resolve their queries and concerns in a timely and qualified manner.
Provide accurate information about products/services to customers through effective communication.
Identify prospects for upselling/cross-selling of relevant products/services based on customer needs.
Maintain records of all interactions with customers using CRM software (e.g., Zoho).
Escalate complex issues to senior team members or supervisors when necessary.
📌 Customer Service Executive Bengaluru
🏢 IMR Soft India
📍 Bengaluru
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