Job Scope:
The role involves managing and overseeing the physical inbound and outbound operation, ensuring high service levels and compliance with customer SLAs and network procedures.
Key Responsibilities:
Organize appropriate shifts and manning levels to meet business requirements.
Ensure efficient recovery, inspection, and receipt of inbound stock.
Monitor sorting and loading of inbound shipments.
Oversee ground handler and warehouse provider performance.
Ensure adherence to customer SOPs and achievement of KPIs.
Promote safe working practices and participate in quality assurance initiatives.
Develop a high-performance service culture within the team.
Monitor individual performance and resource allocation.
Maintain positive working relationships with customers and stakeholders.
Experience:
Minimum 2 years of warehousing experience.
Skills and Competencies:
Solid communication skills (English/Local Language), both spoken and written.
Positive documentation skills (screening, archiving, retrieval).
Effective people management skills.
Customer orientation.
Planning and organizing abilities.
Decision-making skills.
Leadership and people development capabilities.
Influencing and commitment to excel.