Role & responsibilities

Essential Functions:
Processes a transaction request within the agreed Service Level Target for quality, response- and throughput time, efficiency, etc., while respecting the KONE Way process definition and unit-specific instructions
Validates if all required information or documentation is provided prior to executing the transaction, and seeks any required additional information, documentation or approval from the unit
Minimizes work for the unit when routing requests throughout the process by:
Send sub-requests for other process teams efficiently within SSC and tracks their completion to continue the process
Validating all possible documentation before asking clarification from the unit
Identifies the right contact in the front line for additional review or approval steps, where possible directly with the business person involved (unless otherwise stated in the unit instructions).
Clearly communicating which steps are requested from the unit
Maintain reminders and notifications to the unit as specified in the unit reference document (URD).




Notifies the SSC team lead and/or Front Officer in case of process compliance or control issues or incomplete documentation.
Executes quality checks at various stages of the process and keeps the quality statistics up to date
Respects controls, process compliance and segregation of duties at every step of the transaction processing
Reports time and other process performance data on a daily basis as required
Maintains unit instructions as requested by the Front Officer and Process Owners.
Daily reconciliation and corrective actions, if needed.
Support process improvements and harmonization activities
Participation in team meetings, process analysis and improvement actions.
Other adequate tasks as allocated by Process Manager / Team Leader

Preferred candidate profile

Should have experience in Order Management in SAP

Knowledge in Power BI/Power Apps

Perks and advantages

Location: Chennai-Ambattur

Monday to Friday working

CTC+Food+Transport

📌 Urgent Vacancy For Order Management Executive With Power Bi Knowledge Chennai
🏢 Kone
📍 Chennai