Technical Environment
Proficiency with Linux/Unix command-line operations.
Strong hands-on experience with DB2 and MySQL databases.
Basic to intermediate scripting experience using Shell and Perl.
Working knowledge of SFTP and basic Docker concepts.

Application Support and Operations
Incident management is an key responsibility, including timely issue triage, escalation, coordination, web application support, and L2-level analysis and defect resolution.
Hands-on experience with log analysis, dashboards, monitoring, alerting, and SOAP UI.
Familiarity with application support tools such as Kibana, Splunk, Git, PuTTY, Tableau, Salesforce, Jira, Azure, DBeaver, and Postman.
Development or software engineering background preferred.

Domain Knowledge
Understanding of hospital or healthcare systems is preferred, including Materials Management, Accounts Payable, and General Ledger.

Required Skills
Bachelors degree in Computer Science, Engineering, Information Technology, Business Administration, or a related field is preferred.
Minimum 4 years of experience in an operations support role,



preferably within eCommerce or retail environments, with knowledge of purchase orders and invoices.
Solid experience in incident management as a key role, along with onboarding, implementation, monitoring, alerting, dashboards, and application support tools.
Expertise in reviewing application error logs and troubleshooting production issues.
Understanding of UI behavior, cross-browser compatibility, batch jobs, message brokers, general web functions, and web standards.
Solid understanding of how web applications work, including security, session management, and development best practices.
Strong written and spoken English communication skills, along with quantitative and analytical ability.
Robust analytical, critical thinking, troubleshooting, and problem-solving skills.
Collaborative team player with strong attention to detail and the ability to review, correct, and quality-check work quickly and accurately.
Ability to work a flexible schedule based on business needs.

📌 Incident Management Associate Bengaluru
🏢 SubscribeIT Solutions
📍 Bengaluru