Roles and Responsibilities:
Log, classify, follow up, and close all customer complaints and queries in coordination with the respective store teams.
Actively follow up with internal cross-functional teams to resolve customer complaints.
Prepare weekly, fortnightly, and monthly MIS reports.
Preferred Background and Experience:
Educational background: Graduation.
Excellent written and oral communication skills with a solid command of English.
Proficiency in MS Word and MS Excel.
Working - 5days a week,Woff Rotational.
📌 Customer Care Executive Mumbai
🏢 Dmart
📍 Mumbai
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