Group Company: AU Small Finance Bank Limited

Designation: Relationship Officer Branch Banking

Office Location:

Position description: Responsible for managing customer relationships at the branch level, ensuring customer satisfaction, cross-selling banking products, and achieving branch targets.

Primary Responsibilities:
- Manage customer relationships
Cross-sell banking products
Achieve branch targets
Ensure compliance with banking norms
Handle customer queries and complaints

Additional Responsibilities:
- Conduct market intelligence
Support branch operations
Participate in promotional campaigns

Reporting Team
Reporting Designation:
Reporting Department:

Educational qualifications preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 50% throughout academics
Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Banking Operations Training (preferred)

Required work experience
Industry: Banking, Financial Services
Role: Customer Service, Sales
Years of experience: 2 to 5

Key Performance Indicators: - Customer satisfaction
Cross-sell ratio
Branch targets




Compliance score

Required Competencies: - Customer Centricity
Communication
Sales Orientation
Problem Solving

Required Knowledge: - Banking products
Regulatory norms
Customer service principles

Required Skills: - Relationship building
Communication
MS Office tools
Problem-solving

Required abilities
Physical: NA
Other: High adaptability

Work Workplace Details: Branch-based role with regular customer interactions

Specific requirements
Travel: Yes up to 20% of the time
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India

Other details
Pay Rate: Fixed + Performance-based Incentives
Contract Types: Full time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Relationship Officer Branch Banking Bengaluru
🏢 AU Small Finance Bank
📍 Bengaluru