The VKYC executive will be responsible for conducting video-based customer identity verification in compliance with RBI guidelines. The role requires handling live video interactions, validating customer documents, ensuring regulatory adherence, and delivering a seamless onboarding experience.
Key Responsibilities:
Video KYC Execution
Conduct live video KYC calls with customers as per defined process
Verify original identity documents (PAN, Aadhaar, etc.) during the video interaction
Perform liveness checks and ensure customer presence
Capture geo-coordinates, screenshots, and required audit data
Customer Interaction
Guide customers through the VKYC process clearly and professionally
Ensure proper lighting, visibility, and document clarity during the call
Handle customer queries and reduce call drop-offs / incomplete cases
Compliance & Documentation
Ensure strict adherence to RBI VKYC guidelines and internal SOPs
Validate customer details against system records
Maintain complete and accurate records (video recordings, logs, timestamps)
Flag suspicious or fraudulent cases to the Audit team
Quality & Accuracy
Maintain high accuracy in verification and data entry
Avoid errors leading to rework or audit failures
Meet defined Quality Audit (QA) standards
Eligibility Criteria:
Graduate (mandatory)
03 years of experience (Freshers with positive communication can be considered)
Experience in KYC / Customer Support / BPO is preferred
Skills Required:
Solid verbal communication (English + regional language preferred)
Basic understanding of KYC documents (PAN, Aadhaar, etc.)
Valuable attention to detail and observation skills
Ability to identify suspicious/fraudulent behavior
Basic computer proficiency