ROLE PURPOSE
Own training and enablement across the entire programme, and act as the offshore agile coaching anchor. The role designs and delivers persona-based learning for a heterogeneous audience — from engineering teams to corporate functions — with training intensity that scales by wave complexity, and supports the broader OCM effort in partnership with the onshore OCM Lead and Agile Coach.
KEY RESPONSIBILITIES
Design the end-to-end training strategy and curriculum for Jira Cloud and Confluence Cloud, segmented by persona: technical delivery teams (developers, QA, RTEs, Scrum Masters, product owners, architects) and non-technical functional teams (corporate functions, PMO, commercial, operations).
Scale training intensity to the wave model: self-serve and standard assets for Wave 1 (lower complexity), wave-specific guided training for Wave 2, and role-based, customized, hands-on preparation for Wave 3 (complex/integrated projects).
Build and maintain the enablement library: quick-start guides, job aids, how-to videos, onboarding modules, FAQs,



and greenfield onboarding paths for users recent to Jira/Confluence.
Launch and nurture Communities of Practice and champion networks; run Lunch & Learn sessions, workshops, and office hours across US, EU, and APAC time zones on a predictable calendar.
As offshore agile coach, reinforce Protected-aligned ways of working in the new workplace — backlog hygiene, boards, PI planning artifacts, ART dashboards — in coordination with the onshore Agile Coach.
Embed AI-capability content (developed with the Senior AI Engineer) into curricula so AI adoption is trained as part of normal ways of working, not as a separate initiative.
Track training completion, satisfaction, and post-training usage; feed insights to the OCM Lead and programme reporting.
REQUIRED QUALIFICATIONS & EXPERIENCE
8+ years across Atlassian administration/SME work and enterprise training or enablement leadership; deep hands-on Jira and Confluence knowledge (cloud ex

📌 Agile Coach Kochi
🏢 Milestone Technologies
📍 Kochi