Center Manager – Telesales
Base Location: Dehradun
Experience: 3+ Years
Department: Sales
Reportsto: Sr. Manager - Telesales
Employment Type: Full time

Key Responsibilities:
Team & Floor Management
 Manage and lead a team of 40 telecallers, including team leaders.
 Conduct daily huddles,set targets, and ensure achievement of sales goals.
 Monitor call quality,sales scripts, and customer interactions.
 Maintain high levels of motivation, discipline, and energy on the floor.

Sales Execution & Target Achievement
 Drive telesales performance to achieve monthly and quarterly sales targets.
 Work closely with telecallers to improve pitch delivery, objection handling, and closingtechniques.
 Ensure adherence to sales processes and compliance standards.

Performance Monitoring & Reporting:
 Track and analyze daily/weekly/monthly KPIs such as call volume, conversion rate, andrevenue per telecaller.
 Prepare and share performance reports with the Senior Manager.
 Identify low performers and provide targeted coaching and improvement plans.





Training & Development
 Conduct regular training sessions for telecallers on sales techniques, product knowledge,and customer handling.
 Provide continuous feedback and one-on-one coaching.On-Ground Involvement
 Actively participate in floor activities by monitoring live calls and assisting team members.
 Be a role model by demonstrating robust selling skills and closing deals when required.

Customer-Centric Approach
 Ensure telecallers follow a consultative sales approach, building trust with customers.
 Address escalations promptly and ensure positive customer experiences.

Key Requirements:
 Experience: Minimum 3+ years in telesales, with at least 1 year in a teamleadership/managerial role.
 Proven ability to manage teams of 30–50 telecallers in a telesales workplace.
 Strong people management, coaching, and motivational skills.
 Hands-on and willing to work directly on the floor with the team.
 Good analytical

📌 Center Manager Dehradun
🏢 IndiaMART InterMESH
📍 Dehradun