● Manage the full implementation lifecycle including requirement gathering, configuration,
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testing, and deployment.
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● Conduct client workshops to understand business processes and map them to product
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capabilities.
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Configure product modules and workflows to align with customer requirements.
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Manage and validate data migration activities, ensuring accuracy and integrity.
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Provide training and knowledge transfer to client teams during UAT and post go-live.
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Coordinate with internal teams (Product, Engineering, Support, Customer Success) for
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issue resolution.
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● Track project progress, communicate status updates, and manage risks to ensure timely
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delivery.
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● Document implementation best practices, templates, and client-specific configurations
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for reusability.
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● Act as the primary point of contact for clients during the implementation phase, ensuring
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a seamless handover to the support team.
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Required Qualifications:
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Educational
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● Bachelor's degree in Computer Science, Information Technology, Business, or related
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field.
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● Certifications in project management (Agile/Scrum, PMP, PRINCE2) or SaaS tools
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preferred.
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Qualified
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2–4 years of experience in product implementation, solution delivery, or consulting.
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Robust knowledge of SaaS/HRMS/Enterprise software workflows.
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Hands-on experience with data migration, system configuration, and UAT management.
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Proficiency in MS Excel/SQL for data handling and analysis.
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Solid communication, presentation, and client-facing skills.
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Ability to manage multiple implementations simultaneously while meeting deadlines.
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