Customer Support Specialist (US Retention Process)Spanish Language ExpertRole SummaryWe are hiring Customer Support Specialists with mandatory experience in international retention processes, particularly for US markets.Key ResponsibilitiesHandle inbound and outbound customer calls efficientlyUnderstand customer needs and provide suitable solutionsResearch issues and resolve them effectivelyClearly explain product/service features and benefits without reliance on scriptsBuild strong customer relationshipsAchieve qualitative and quantitative performance targetsRequirementsPrior experience in customer support, sales, or retention (international BPO)Experience with US market processes (mandatory)Solid communication and listening skills with neutral accentGood time management and problem-solving abilitiesKnowledge of US credit systems (credit bureau, reports, scores) is an added advantageImmediate joiners onlyBenefitsHealth InsuranceProvident FundCab FacilityWork Details5 Days Working (US Shifts)Rotational shifts and week offsLocation: Viman Nagar, Pune

📌 Customer Support Specialist (Maharashtra)
🏢 SamvadSocial Technologies
📍 Maharashtra