We are looking for someone with customer service experience in a call centre setup; must have a minimum of 4 years of experience, with a minimum of 1 year of experience as a Team Leader/manager. This is a dynamic, hands-on role where you’ll manage operations, quality, training, and performance across a diverse, multilingual team working both remotely and onsite.Key Responsibilities- Candidate must be reachable 24x7 for any help.- Experience in giving training / onboarding new hires,- Handle team scheduling, should have managed rosters/scheduling for teams working in multiple shifts.- Oversee Quality Assurance, Training, and Performance Management- Create and maintain comprehensive reports in Microsoft Excel (pivot tables, dashboards, etc.)- Conduct interviews, lead onboarding, and manage employee reviews- Organize and lead weekly client calls; provide clear,



data-driven updates- Proactively manage escalations and implement corrective actions- Identify areas for process improvement and innovation✅ What We’re Looking For- Proven experience managing customer service or call center teams.- Robust people management and multitasking abilities- Advanced Excel skills – confident with formulas, analysis, and dashboards- Excellent verbal and written communication skills- Experience with multilingual teams and international client communication- Knowledge of CRM systems, workforce tools, and customer support software is a plusWhy Join Us?- Work with a diverse, global team- Lead high-impact international projects- Pure work from office - no work from home ever- Great exposure to clients across multiple geographies- Room for growth, ownership, and innovationApply now if you’re ready to lead with confidence, drive change, and make an international impact.Salary- 5.50LPA - 6LPAAddress:LiveSalesmanD-27, Sector-3, NOIDA, Uttar Pradesh, India2 minutes' walk from Noida Sector-16 Metro StationAishwarya - Global Talent Recruiter & HRDirect: +91 98189 44655, 98187 24655

📌 Team Lead (Maharashtra)
🏢 Livesalesman
📍 Maharashtra