Operations Manager

Start Date

Starts Immediately

CTC (ANNUAL)

Market-competitive salary Competitive salary

Experience

3 year(s)

3 year(s)

Apply By

Not Provided

Posted today

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About the job

Job Title: Operations Manager: NICMAR Online

Function: Operations

Location: Mumbai

Reports to position: Business Head

Team Management Role: Yes

Job Purpose

- Own the end-to-end delivery of online programs: onboarding, scheduling, faculty coordination & learner support journey.
- Ensure high-quality, seamless experiences for every learner.

Job Outline

- Design and optimize SOPs across delivery, engagement, feedback, and career support.
- Automate and scale systems using tech-driven workflows.
- Design and optimize SOPs across delivery, engagement, feedback, and career support.
- Lead cross-functional teams: program managers, academic coordinators, and career advisors as we grow.
- Build a high-performance, learner-centric culture.
- Collaborate with placement teams to align learning outcomes with real hiring needs.
- Enable internships, capstones, and direct hiring pipelines.
- Work cross-functionally to ensure alignment between analytics insights, business objectives, and marketing execution.

Job Specification

Knowledge/Education:

- Bachelors degree in marketing, business analytics, statistics, or related field. A Masters degree or certification in analytics is preferred.

Specific Skills:

- Track learner progress, satisfaction, and placement metrics.
- Drive continuous improvements with actionable insights.





Desirable Experience:

- 38 years in ops or program management (preferably in edtech or University).
- Comfort with tools & automation.
- Team leadership experience and a sharp eye for execution.
- A passion for learner success and industry relevance.

Job Interface/Relationships

Internal:

Program Managers Daily coordination on schedules, cohort tracking, and learner issues.

Academic Coordinators For session delivery, faculty calendars, and academic content alignment.

Career Services Team To sync program outcomes with placement drives, internships, and employer requirements.

Technology Team For LMS, CRM, automation tools, and tech support resolution.

Admissions & Marketing For learner onboarding readiness and cohort communication timelines.

External:

Industry Partners & Employers Coordinating projects, placements, hiring opportunities, and guest sessions.

EdTech Vendors/Tool Providers For operational tools, integration support, and system improvements.

Key Result Area

Key Performance Indicator (KPI) Measure Weightage:

Program delivery timelines adherence: 95%

Placement rate within 3 months of program end: 75%

Onboarding satisfaction score (learner/faculty): 4.5/5





Average response/resolution time for learner queries: 24 hours

Team performance review scores: 4/5

Internal stakeholder satisfaction score: 90%

Capstone projects/internships activated per quarter: 3

Employer satisfaction score with program alignment: 4.5/5

New hiring partnerships created: 2 per quarter

Operational error/issue rate: 3% per cohort

Any Other Significant Input

Faculty Performance Feedback Loop Implement structured evaluations for faculty.

Scalability Planning SOPs and workflows for multi-cohort expansion.

Cohort Health Monitoring Track engagement, drop-off risks, and intervention needs.

Risk Management Playbook Anticipate and mitigate delivery or staffing issues.

Earn certifications in these skills

Who can apply

Only those candidates can apply who:

1. have minimum 3 years of experience

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Operations Manager (Maharashtra)
🏢 NICMAR
📍 Maharashtra