- Handle customer queries through Voice, Chat and Email channels.
- Provide accurate and timely resolutions while maintaining high customer satisfaction.
- Follow process guidelines, SOPs and quality standards.
- Maintain proper documentation and update customer information.
- Achieve defined TAT, CSAT, AHT and quality targets.
Required Skills
- Excellent English communication and customer-handling skills.
- Good typing and written communication skills for Chat & Email.
- Basic computer knowledge and ability to work on multiple systems.
- Customer-focused attitude with positive problem-solving skills.
- Willingness to work in rotational shifts / rotational week-offs.
📌 Customer Service Representative (Mumbai)
🏢 ABRICKWRAPS CONSULTANCY
📍 Mumbai
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