We are seeking a detail-oriented qualified to support campus operations, ensuring process compliance, operational efficiency, and smooth stakeholder coordination.
Key Responsibilities & Outcomes
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Operations & Compliance:
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Ensure 100% adherence to operational processes, SOPs, and hygiene standards
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Performance Management:
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Track operational metrics and KPIs; identify gaps and drive timely corrective actions
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Customer Experience:
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Maintain CSAT score of 4+ through prompt issue resolution and consistent service quality
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Stakeholder Coordination:
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Manage relationships with internal teams, clients, and vendors for seamless execution
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Audit Excellence:
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Ensure hostel audit scores consistently exceed 90% through strong on-ground control
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Initiatives & Projects:
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Support and execute initiatives to improve efficiency, engagement, and business outcomes
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Community Engagement:
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Drive participation in community initiatives to enhance campus experience
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Data & Reporting:
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Maintain accurate data tracking and reporting to support decision-making
Eligibility & Skills
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Bachelor’s degree in Business Administration, Operations, or related field
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Prior experience in operations coordination or similar role preferred