ENTERPRISE CUSTOMER SUCCESS MANAGER
MariaDB is making a big impact on the world. Whether you’re checking your bank
account, buying a coffee, shopping online, making a phone call, listening to
music, taking out a loan or ordering takeout – MariaDB is the backbone of
applications used everyday. Companies small and large, including 75% of the
Fortune 500, run MariaDB, touching the lives of billions of people. With massive
reach through Linux distributions, enterprise deployments and public clouds,
MariaDB is uniquely positioned as the leading database for modern application
development.
SUMMARY
The Customer Success Manager will be responsible for the long-term success,
value, and retention of their customer portfolio utilizing our MariaDB database
solutions. Leveraging their English language skills, they will strengthen and
manage the partnership between customers and the company, interacting regularly
to build relationships, drive adoption, and provide awareness to all available
resources. Through collaboration, they will educate customers to achieve their
business goals and maximize value from their investment in our MariaDB
solutions. The CSM is the primary point of contact for escalations and is
responsible for working in collaboration with a team of Sales Engineers, Account
Executives, and other cross-functional teams, focused on helping our customers
achieve their business goals.
KEY STRATEGIC & RETENTION RESPONSIBILITIES
* Support and engage with customers throughout all stages of their customer
lifecycle: onboarding, adoption, expansion, retention, and advocacy.
* Guide new customers through onboarding for MariaDB deployments, consulting on
MariaDB best practices to ensure customers receive value.
* Formulate an ongoing meeting cadence with the assigned portfolio.
* Become a trusted advisor and advocate for customers within the company.
* Understand customers' data management strategies and effectively articulate
additional improvements and/or current strategi
📌 Customer Success Manager (India)
🏢 MariaDB
📍 India