• Plan and schedule Changes, Coordinating with different stakeholders. Perform RCA for Major Incidents.
• Follow quality / security process defined for the engagement. Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
• Create and update technical documentation (server configuration, backup and recovery procedures, etc.)
• Prepare Weekly and monthly backup status reports
• Fundamental knowledge of Commvault, Networker Awamar.
• Through understanding of key Backup processes & their functionalities
• Architectural knowledge of Backup tools.
• Valuable understanding of Backup process flow (daemons).
• Hands on knowledge of supporting L2/L3 operational activities & troubleshooting on Backup technologies such as Commvault, Networker Avamar, Symantec, HP Data protector.
• Strong knowledge on Upgradation on Master/Media servers.
• Strong knowledge on Migration of data from one backup tool to another.
• Experience with Virtualization (Oracle VM or VMware),