Key Responsibilities:
- Create and maintain schedules that meet service level goals while ensuring effective resource utilization.
- Adjust schedules proactively to accommodate real-time changes, such as unforeseen call volume spikes or agent absences.
- Ensure proper management of breaks, leaves, and training schedules, minimizing disruption to operations.
Locations: Hyderabad and Chennai
📌 WFM Scheduler (Chennai)
🏢 Skywings Advisors
📍 Chennai
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