FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our robust, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition
- The Director, Infrastructure Engineering - Technical Major Incident Manager serves as the senior technical authority responsible for leading the response,



coordination and resolution of critical technology incidents across the enterprise. Operating as an Individual Contributor, the role drives rapid service restoration, incident command, technical escalation management, root cause elimination, operational resilience and service reliability improvements across infrastructure, cloud, and application ecosystems.
- Working closely with Infrastructure Operations, Server, Virtualization, Unix, Network, Database, Storage, Backup, Container platform, Security, Application Support and Vendor teams. The role drives operational excellence, incident response maturity, governance, stakeholder engagement, and service reliability across the enterprise technology landscape
- The position partners with Engineering, Infrastructure, SRE, Application Support, Cybersecurity and Vendor teams to minimize business impact during major incidents, improve incident response effectiveness and prevent recurring service disruptions through

📌 Director – Technical Major Incident Manager (Bengaluru)
🏢 First Citizens India
📍 Bengaluru