Job Description

Position : Guest Relationship Executive

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(GRE) Department : Sales & Marketing

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Industry: Real Estate / Builders & Developers

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Location : Dommasandra, Near Sarjapur

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Experience : 1–4 Years

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Job Summary

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We are looking for a Guest Relationship Executive to manage customer interactions at the project site/experience centre, provide a positive customer experience, support the sales team, and assist in converting walk-in and marketing-generated leads into site visits and bookings.

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Key Responsibilities

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• Welcome and engage walk-in customers and prospects at the project site/experience centre.

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• Understand customer requirements, preferences, budget, and property needs.

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• Provide project information, including specifications, amenities, location, pricing, and offers.

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• Coordinate and conduct project/site visits for prospective customers.

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• Support the Sales Team in lead management, follow-ups, and customer conversion.

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• Maintain accurate records of walk-ins, leads, site visits,



and customer interactions.

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• Coordinate with CRM, Sales, Marketing, and Project teams for smooth customer handling.

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• Handle customer queries professionally and ensure timely resolution/escalation.

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• Maintain a high standard of customer service and project presentation.

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• Assist in events, property exhibitions, campaigns, and other marketing activities.

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• Prepare daily/weekly reports on walk-ins, site visits, and lead status.

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Requirements

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• Graduate in any discipline; Sales/Marketing or Hospitality background is preferred.

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• 1–4 years of experience in Real Estate, Hospitality, Retail, Banking, Automobile, or Customer Relationship roles.

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• Excellent communication and interpersonal skills.

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• Presentable, customer-focused, and confident personality. • Valuable knowledge of MS Office/CRM systems.

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• Willingness to work at project sites and weekends/holidays as

📌 Guest Relations Executive (Bengaluru)
🏢 Leading Construction
📍 Bengaluru