Managing customer orders and customer enquiries while highly driving efficiency and accuracy.
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This position is responsible for...
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- Timely and accurate entry of Orders into SAP to ensure customer satisfaction
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- Support customer order queries across all ordering method types (phone, email, web portal and EDI)
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- Meet set KPIs ensuring all performance targets are achieved
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- Identify and help drive business opportunities to improve efficiency and service with our customers, internal business and stakeholders
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- Attending to Inbound calls and emails in a prompt and qualified manner
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Key Accountabilities
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- Support strategies, processes, systems use, procedures and schedules to enhance customer service capability whilst ensuring costs stay within budgeting restraints
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- Follow directive of Orders Team Leader
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- Complete all tasks and duties as reasonably requested by your Team Leader
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- Ensure systems and processes serve the best interests of Lactalis and our customers through minimizing waste and finished good write offs whilst enhancing customer service
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- Help develop and implement customer service metrics that assist in managing performance
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- Actively seek out opportunities to enhance customer service, logistics and distribution capability through various means and initiatives
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- Contribute to support and drive set logistics and distribution procedures
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- Instil a mind-set of continuous improvement individually as well as a team
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Health, Safety and Environment (HSE) Accountabilities
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- Promote and participate in the Safety Management System and develop a proactive safety culture.
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- Be a role model for working safely and promoting a safe working environment.
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- Adhere to safe work procedures and systems in consultation with elected OH&S; Representatives and team members.
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- Proactively contribute to the identification and resolution of workplace hazards.
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📌 Orders Team Member (Chennai)
🏢 lactalis india
📍 Chennai
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