Job DescriptionVOICE PROCESS – CUSTOMER SERVICE EXECUTIVE
NLocation: Pune
NExperience: 0–2 Years
NFreshers: Welcome to Apply
NEmployment Type: Full-Time
NWorking Days: 5 Days a Week
NWeekly Off: 2 Rotational Week Off
NShift: Rotational Shifts
NJob Role – Voice Process
NWe are looking for confident and customer-focused individuals to join our team as Customer Service Executives – Voice Process.
NThe ideal candidate should have excellent verbal communication skills, a positive attitude, and the ability to handle customer conversations professionally.
NKey Responsibilities
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- Handle inbound and outbound customer calls N
- Understand customer queries and provide appropriate solutions N
- Assist customers with product, service,



and process-related information N
- Identify and resolve customer concerns effectively N
- Escalate complex issuesto the relevant team when required N
- Maintain accurate records of customer interactions N
- Meet individual and team performance targets N
- Ensure a positive customer experience on every interaction N

nRequirements
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- 0–2 years of experiencein Voice Process, BPO, Customer Service, or Call Center N
- Freshers with valuable communication skills can apply N
- Excellent English communication skills N

📌 Voice Process (India)
🏢 WNS
📍 India