THIS IS A LONG TERM CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.

Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work workplace. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

We are looking for an experienced Senior Program Manager – Voice of Customer (VoC) Operations & Enablement to lead the operational execution, governance, and continuous improvement of enterprise customer feedback programs. This role is ideal for professionals with expertise in Voice of Customer (VoC), Customer Experience (CX), Program Management, and Customer Insights who are passionate about driving customer-centric decision-making at scale.

Minimum Qualifications




- 5+ years of experience in Voice of Customer (VoC), Customer Experience (CX) Operations, Customer Feedback Programs, Research Operations, Program Management, or related fields.
- Hands-on experience with Qualtrics, Medallia, or similar customer feedback platforms.
- Experience working with Salesforce-based business processes and workflows.
- Strong program management, stakeholder management, and operational excellence skills.
- Experience leading cross-functional initiatives and influencing stakeholders without direct authority.
- Strong analytical, problem-solving, and communication skills.
- Experience driving process improvement, standardization, automation, and operational governance.
- Bachelor's degree or equivalent professional experience.

Preferred Qualifications
- Experience supporting Customer Success, Customer Experience (CX), Customer Insights, or Customer Advocacy organizations.
- Experience ma

📌 Senior Program Manager – Voice Of Customer (Yelahanka)
🏢 Applicantz
📍 Yelahanka