We are looking for a compassionate and proactive Concierge Care Executive with a clinical background who can serve as a key point of contact for our patients. This role blends patient support, care coordination, and operational execution to ensure a seamless and reassuring healthcare experience.
Key Responsibilities
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Guide current patients through the onboarding process with empathy and clarity
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Assist patients in uploading medical records, prescriptions, and required documents
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Act as a dedicated point of contact for assigned patients
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Proactively follow up with patients regarding appointments, reports, and care plans
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Address patient queries, concerns, and escalations with sensitivity and urgency
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Track patient journeys and ensure no step is missed in the care process
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Maintain accurate records of patient interactions and updates in CRM/EMR systems
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Support process improvements by sharing patient feedback and operational insights
📌 Conceirge Care (Mumbai)
🏢 Appex Innovation
📍 Mumbai
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