Job Description
Project Owner / Service Delivery Operations Lead
nManaged Operations
nClient-Facing Delivery Ownership, Production Control & Team Leadership | 100% Remote (Work From Home)
nJob Title- Project Owner / Service Delivery Operations Lead – Managed Operations
nFunction- Operations / Delivery
nReports To- Operations Leadership / Director or Head of Delivery
nWork Location- Remote (Work From Home) – India
nRole Type- Client-Facing Service Delivery and Production Operations Ownership
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nABOUT ARDEM
nARDEM is a US-based managed operations and business process outsourcing company supporting clients across finance operations, data processing, back-office workflows, logistics, utilities, healthcare administration, and other recurring operational processes.
nWe are hiring a Project Owner / Service Delivery Operations Lead to own the daily execution and client-facing delivery management of assigned managed operations workflows.
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nTHE CHANCE
nThis is not a coordinator role.



ARDEM is hiring a client-facing service delivery owner who can run managed client workflows with daily production control, proactive communication, visible governance, team leadership, SLA/TAT discipline, risk management, and continuous improvement.
nThe right candidate has experience leading production teams, controlling queues and backlogs, managing SLA/TAT performance, communicating directly with clients, identifying risk early, and improving how work gets done. This person should create confidence for the client by showing visible command of the work.
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nCORE RESPONSIBILITIES
n• Own daily production control for assigned client workflows, including incoming volume, completed work, backlog, aging, SLA/TAT risk, blockers, staffing capacity, urgent client requests, and next-24-hour priorities.
n• Lead the delivery team by assigning work, clarifying priorities, monitoring output, coaching performance, addressing attendance/capacity issues, and ensuring analysts understa

📌 Project Owner (Erode)
🏢 Ardem Data Services
📍 Erode