This job is with Kyndryl, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ business community. Please do not contact the recruiter directly. Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive workplace where your well-being is prioritized and your potential can thrive. The Role Your role As an Enterprise Operations Administrator, you will support the smooth day‑to‑day functioning of enterprise operations by delivering consistent, reliable administrative services. Your focus will be on keeping core operational activities running efficiently through structured coordination, accurate handling of requests,
and dependable support for internal teams and shared services across the organization. What you will do 1. Application Monitoring & Health Check Monitor applications (Core Banking- finacle), Payments, Trade, LOS, etc.) Track alerts, batch jobs, interfaces, and failures Perform daily start-of-day (SOD) / end-of-day (EOD) checks 2. Incident & Ticket Management- As per ITIL process Act as the first point of contact for application-related issues Log, categorize, and prioritize incidents in ticketing tools . Ensure incidents are handled within defined SLA timelines 3. Basic Troubleshooting Perform initial diagnosis and resolution of issues Handle common issues like: Login failures Data mismatch queries Batch/job failures Interface errors Apply known workarounds using scripts, queries, or SOPs 4. User Support & Communication Respond to users (business/ops team) via email, calls, or tickets Provide status updates and resolution timelines C