About the role
As an Operations Manager focused on Card Payments and Bank Transfers, you will be instrumental in ensuring reliable, end-to-end payment execution for our customers. You’ll be responsible for investigating issues, resolving payment errors, and keeping everything running like clockwork for our customers. If you’re a problem solver, detail-oriented and passionate about optimising processes in a fast-paced workplace, this role will be an amazing opportunity to learn and grow.

What you'll do
- Investigate and resolve card payment and bank transfer issues - including declines, failures, blocks, suspicious activity, and partner-raised RFIs
- Act as the first point of contact for internal teams (Customer Experience, Success, Tech) seeking help on payment related queries
- Handle customer disputes related to unauthorised or incorrect transactions, investigating the root cause and coordinating with internal teams or partners for resolution
- Collaborate with our partners to identify and resolve payments-related issues,



working closely with internal teams to ensure timely resolution
- Troubleshoot complex cross-border and card payment issues, independently solving problems while knowing when to escalate matters
- Document transaction-related knowledge gained from handling issues, contributing to continuous improvement

What we are looking for
- 5+ Years of Experience in FinTech, Payments, or Banking Operations, preferably in a startup environment or from a Big Four consulting firm.
- Strong understanding of cross-border or bank transfers or card payments concepts.
- Experience in B2B SaaS is a plus.
- Owner mentality and hands-on approach, demonstrating a willingness to cover various tasks.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritise, and manage time effectively
- Proven ability to work independently and make decisions autonomously

What's in it for you
- Contribute to building the Middle East’s most beloved fintech

📌 Operations Manager (Bengaluru)
🏢 Are you in?
📍 Bengaluru