Provide first-level technical support by handling calls, emails, and tickets, resolving issues within SLAs, and ticket escalating.
0 to 2 Years
- Handle incoming calls, emails, and helpdesk tickets
- Log, categorize, and prioritize issues in the helpdesk system
- Provide Level 1 technical support and basic troubleshooting
- Resolve / escalate issues within defined SLA timelines
- Escalate unresolved issues to relevant L2/L3 teams
- Track and follow up on escalated tickets until closure
- Monitor and manage the helpdesk
- Ensure adherence to response and resolution as per timelines
- Communicate status updates clearly to users
- Maintain documentation of issues and resolutions in system
Working knowledge in Computers, MS software etc.
📌 Helpdesk Support Executive (Jaipur)
🏢 Arminus
📍 Jaipur
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