Haptik is one of the world’s largest conversational AI companies, building intelligent virtual assistants that transform customer experiences. With millions of users engaging through our platform, we are on a mission to make customer support fast, personalized, and available 24/7.
Key Responsibilities
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Handle customer queries via calls, emails, or chats in a prompt and professional manner.
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Troubleshoot issues and provide accurate information or escalate to the relevant teams when necessary.
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Maintain a high level of customer satisfaction by ensuring timely resolutions.
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Document customer interactions in internal tools and follow standard operating procedures.
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Work in close collaboration with cross-functional teams like Product, Engineering, and Quality.
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Meet performance KPIs like First Response Time, Resolution Rate, CSAT scores, etc.
Who We’re Looking For
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Education: Graduate in any discipline
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Experience: 1–3 years in customer support (Voice/Chat/Email) – preferably in tech/SaaS/consumer apps
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Skills:
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Excellent verbal and written communication in English
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Problem-solving attitude with a calm and empathetic demeanor
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Tech-savvy and quick to adapt to new tools or platforms
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Ability to work in a fast-paced, team-oriented environment
What You’ll Get
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Competitive salary with performance bonuses
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Health insurance and wellness advantages
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Opportunity to work with some of the brightest minds in AI
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Fun, collaborative, and high-growth startup culture
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Internal mobility and learning opportunities
📌 Customer Support Executive, Haptik in Mumbai
🏢 Haptik
📍 Mumbai
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