End User Support Specialist (India)

End User Support Specialist (India)

27 Sep
|
Sharp Brains
|
India

27 Sep

Sharp Brains

India

Skill Set: Deskside Support Technician level 1

Days per week: Dispatch on demand

Location:Ahmedabad India
Contract: B2B/Freelance

Roll Type: dispatch on demand

Language: English & Local Language

Key Responsibilities:

1. Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues.

2. Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs.

3. Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations.

4. Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications.

5. Assisted users with password resets,

📌 End User Support Specialist (India)
🏢 Sharp Brains
📍 India

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