Position Overview: We are seeking a energetic Service Delivery Lead . The ideal candidate will lead cross-functional teams to ensure seamless execution, meet performance goals, and enhance customer satisfaction.
Key Responsibilities:
Onboarding and Pre-Delivery Management:
- Drive the application-to-enrolment process and engage prospective students.
- Collaborate with sales teams and improve quality scores.
- Implement strategies to reach 90% of applicants and meet quarterly goals.
Collections, Retention, and Outreach:
- Manage learner experience and retain at-risk candidates.
- Oversee retention and fees collection, addressing student concerns.
- Lead outreach calls to enhance program completion and track
📌 Lead - Service Delivery (Mumbai)
🏢 Timespro
📍 Mumbai
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