Job Description

Role- NOC Engineer

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Experience- 8-12YRS

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Location - Chennai/Hyderabad

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Mode of Work - Hybrid

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Shifts - Rotational

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JOB SUMMARY

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- Act as the senior operational point of contact during Priority 1 and Priority 2 incidents, ensuring timely technical engagement, escalation, stakeholder communication, and service restoration.
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- Lead technical bridge calls by establishing incident command, assigning workstreams, tracking recovery actions, and maintaining explicit communication cadence.
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- Perform advanced event correlation across infrastructure, network, application, middleware, database, and cloud monitoring platforms.
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- Validate alerts based on business impact and service criticality to reduce false positives, duplicate incidents, and unnecessary escalations.
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- Identify monitoring gaps and recommend improvements to alert thresholds, dashboards, service maps, dependency views, and escalation workflows.
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- Mentor junior NOC analysts and provide technical guidance during complex incidents, shift operations,



and troubleshooting activities.
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- Review shift handovers for completeness, operational risk, pending escalations, critical alerts, and follow-up actions.
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- Coordinate with application, infrastructure, cloud, network, cybersecurity, service desk, and vendor teams for end-to-end incident resolution.
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- Support problem management by contributing incident timelines, technical evidence, recurring-failure trends, and corrective or preventive actions.
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- Participate in change readiness reviews and assess the operational impact of planned infrastructure and application changes.
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- Drive continual service improvement initiatives using incident trends, repeat-alert analysis, response-time data, and operational observations.
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- Ensure adherence to incident management, escalation, communication, documentation, and SLA governance standards.
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- Provide operational inputs for capacity planning, availability improvem

📌 Network Operations Center Engineer (Chennai)
🏢 enGen Global
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